SHIPPING & RETURNS
SHIPPING
We aim to dispatch all orders within 2 business days (Monday – Friday), with the exception of peak periods when shipping may experience delays.
Delivery time:
In-stock items: 5 business days.
Wallpapers: 10 business days for wallpapers delivering within the EU and 15 business days for wallpapers delivering outside the EU. Please make sure to add this handling time to the delivery time.
Once shipped, you will receive an email containing your tracking number, allowing you to track your package throughout its journey.
If you receive your package damaged or opened, please contact us within 24 hours and we will contact our courier company.
Please be aware that customs duties for deliveries outside the European Union are not included and have to be paid to the courier upon delivery.
The couriers will make two attempts to deliver to the address of your order. If the courier is unsuccessful in the two attempts and your order is returned to us, a full refund will be made or a new delivery will be charged. If the package is not returned to our warehouse, it will be considered a full delivery and a refund will not be possible.
If you have any further questions or concerns regarding your order's shipment, please don't hesitate to contact our team at sales@moouibrasil.com
FREE SHIPPING
To Spain: all purchases over €120.
Outside Spain, within the EU: all purchases over €200.
No Free Shipping outside the EU.
Returns
You have 30 days in which you can return the products you have purchased from the day of receipt of the package. After this period has elapsed, purchasing is considered to have definitively taken place and you are owner of the goods purchased. We cannot exchange returned products for another size or item. For this reason, we suggest you place a new order if you want to buy another product or change the size.
As our wallpapers and wallpanels are printed to order, we are unable to accept returns or cancellations once an order has been placed and we have initiated production. Please also note that no returns will be accepted on sample and sale items.
MOOUI BRASIL will not accept the return of any product that has been used, washed, without a label, damaged or is not in its original packaging. For this reason, we ask you to take care of the product until its return.
When returning a complete order, we will also refund the original paid delivery costs. When returning only a part or an item of your order we will refund just the purchase sum.
If, MOOUI BRASIL has made a mistake regarding your order, we will assume the shipping costs. In this case, please contact us via our contact form at the bottom of this page as soon as possible contact our send an email to sales@moouibrasil.com
MOOUI BRASIL reserves the right to examine the products carefully before accepting any return. We will only refund products that are in the same condition as when shipped. Your reimbursement will be requested to the same payment method used to place the order within 7 to 14 business days after the parcel is received at our warehouse.
In case you would like to proceed with a return, please contact us via our contact form at the bottom of this page.
Any questions? We are happy to help!